In tests on young adults using real-time
functional MRI (fMRI), the logos of well-known
auto and insurance companies "lit
up" areas of the brain associated
with warm emotions, reward and self-identity.
"Furthermore, strong brands were
processed with less effort on the part
of the brain," said Dr. Christine
Born, a radiologist at University Hospital,
part of the Ludwig-Maximilians University
in Munich, Germany.
In contrast, less-recognized brands triggered
more activity in brain regions associated
with working memory and negative emotions
-- suggesting these products were less
easy to "process" and accept.
"Clearly, brands are important,
and people do neuropsych tests and all
sorts of things to try and understand
how to make branding better within the
industry," added Paul Sanberg, director
of the Center of Excellence for Aging
and Brain Repair at the University of
South Florida College of Medicine in Tampa.
"Branding is extremely important,
and this just adds another level to that,"
said Sanberg, who was not involved in
the study.
The findings, scheduled for presentation
Tuesday at the annual meeting of the Radiological
Society of North America in Chicago, are
the latest from the emerging field of
"neuroeconomics."
In neuroeconomics, psychologists, neuroscientists,
radiologists and marketing experts work
together to unravel the mysteries of the
consumer's mind.
"The vision of this research is
to better understand the needs of people
and to create markets which are more oriented
towards satisfaction of these needs and
by doing so, avoiding flops in launching
new products or services," Born explained.
She said the new work is important because
it is "the first fMRI-based benchmark
test examining the power of brands"
on the human brain.
In its study, the Munich team hooked
up 20 healthy, well-educated young men
and women to fMRI. Then the researchers
presented them with the logos of either
well-known or more obscure automakers
and insurance companies. Born did not
disclose the actual brand names, calling
such disclosure "not useful at present."
Watching the participants' real-time
neurological activity, it became clear
to the researchers that the better-known
brands acted on the brain in a way that
was quite different from that of less-familiar
logos.
Better-known brands stirred up areas
of the brain's cortex and elsewhere that
are "involved in positive emotional
processing and associated with self-identification,"
Born said. This activity was specific
to the better-known brands and occurred
independently of the category of product
-- cars or insurance plans.
The participants' brains seemed to have
more trouble processing lesser-known logos.
In these cases, their working memory kicked
into gear and processing took much longer,
the researchers found.
Sanberg said that the findings, while
interesting, don't tell us anything definite
about consumer's shopping preferences
or behaviors. "This is just showing
that the brain is lighting up," he
said. "But clearly, people's responses
to brands -- I would imagine that there
would be other behavioral correlates of
this."
Besides demonstrating that strong branding
does matter, neurologically speaking,
the fMRI results "suggest that a
benchmark test for strong vs. weaker brands
is possible," Born said. That could
open the way to further research into
what makes great brands great. "Further
investigations are necessary to define
in detail the conditions for optimal branding,"
she said.
However, this research, which was funded
by the university, isn't just about maximizing
profits for industry, Born stressed. When
the needs of consumers from different
backgrounds, age groups or cultures dovetail
smoothly with the launch of commercial
products, everyone wins, she said.
"A lot of mistakes have been made
in the past not recognizing the different
'landscapes' of needs," Born said.
The result: product roll-outs that have
misfired, wasting the company's time and
money while leaving consumers unsatisfied.
"Thus, this research -- taking individual
needs more seriously -- may contribute
to higher [consumer] satisfaction and
better quality of life," Born said.